Topics: Operations

Answers to Truckstop Operators’ FAQs on Parking Members Only Join or Login

Here are answers to some of the frequently asked questions I get on parking. More

Keep Customers Moving at Your Truckstop with Speedy Service

Speed-of-service is a top factor for the majority of customers today at retail establishments, but especially at truckstops, travel plazas and c-stores. There are several things operators can do to speed transactions and improve the flow of customers. More

Six Ways to Improve Your Speed-of-Service at Your Truckstop

Professional drivers and consumers are increasingly pressed for time, and it isn’t just because they have somewhere to be. For Class 8 truck drivers, hours-of-service regulations and electronic logging devices strictly dictate how they must spend their time, and they have to get the most out of every minute. So, my question to independent truckstop and travel plaza operators is with all these changes that are taking place revolving around speed, what are we doing about it? Are you staffing to get customers in and out quickly? Are you laying the store out for speed? Are you designing the parking lot and fuel pumps to get trucks in and out faster? My nephew is a professional driver and tells me he recently began to stop at QuickTrip because no matter how busy they are, he is always in and out within 30 minutes for food, fuel and the restroom. That tells us so much about where the industry is heading. Here are six areas where you can drive the speed-of-service at your location. More

Silver’s Travel Center Hits the Mark with a Re-Branding

When Silver’s Travel Center rebranded its c-store location by franchising with On The Run by Circle K, it brought a new atmosphere to the store and led to a 15 percent increase in sales. More

Reducing Risks at the Fuel Island at Your Truckstop

The flammable nature of fuels make fire a top concern among operators, but there are a number of steps locations and employees can take to reduce the risk of a fire occurring or to avoid making a situation worse a fire if a fire starts. As a best practice, operators should ensure all employees know the where fire extinguishers are located. They should also be know how to utilize the emergency shutdown button that will stop fuel from flowing through the pumps are located. They also need to prevent people from smoking near the fuel islands, during loading and unloading operations and within twenty-five feet of bulk trucks and transports. More

Best of Darren's Great Ideas for Independent Operators in 2015

Thanksgiving means pumpkin pie, time to give thanks and if we are lucky a trip out of town with family and friends. As Darren enjoys a much-deserved vacation, I thought I'd guest host with a round-up of his most popular blog posts. More

Daily Truckstop Checklist: The Morning Routine

The start of a new day can be hectic, but this list will help you keep it simple. You don’t need to check something just for the sake of checking it, but here are five key areas to check each morning. More

Three Examples of How to Offer The Personal Touch at Your Truckstop

I shared with the reporter the story of doing a quick survey at a NATSO member location to help the owner determine why truck drivers were stopping at his location. In this instance, the member thought the main reason drivers were stopping at his location was the price of their fuel. However, the reason was the friendliness of their staff. I think a lot of our independent members who are putting a priority on providing the personal touch would get the same survey results. Here are a few ideas on providing the personal touch at your truckstop. More

10 Things To Make Your Truckstop Customer Comfortable

In an industry known for its hospitality, customer service is key. That starts even before the customer walks in the door. Here are ten areas to examine to ensure your customer is comfortable. More

12 Daily Tasks To Control Your Truckstop's Shrink

Shrink is a part of doing business, so business owners have to take steps daily to control it. Here are twelve daily actions you can take to help minimize losses. More