Led by Don Quinn, NATSO's vice president, and Darren Schulte, NATSO’s vice president of membership, a Travel Center Profit Toolbox is a custom assessment of your truckstop, including recommendations for every aspect of your facility, from actionable ideas to improve revenue to tactical ways to improve your net operating costs. Request more information here.
How Does it Work:
Schulte will spend either one or two days at your location reviewing every aspect of your truckstop business from store layouts and product placement to ideas for growing your sales. After the review is complete, you will receive a personalized, highly-detail report of next steps.
More About Don Quinn:
Don Quinn joined NATSO after serving as president of Sapp Bros. During his 30-plus year career at Sapp Bros. he held almost every job, which gives him deep insight into the multiple profit centers within a truckstop and travel center. He also served on NATSO’s Board and served as chairman for three years.
More About Darren Schulte:
Schulte joined NATSO with nearly three decades of experience in truckstop and travel plaza operations and merchandising. Schulte has worked for:
- Love's Travel Stops and Country Stores,
- HESS Corporation,
- Petro Stopping Centers, and
- TSC Global/Barjan LLC.
Schulte has visited hundreds of truckstops and helped them improve. Read his Truckstop Travel blog posts to learn about just a fraction of those visits here.
Quinn and Schulte Have Expertise On:
- Key Factors to Consider When Developing a Rebate Program at Your Truckstop
- Truckstop Floor Layout Best Practices [Infographic]
- Steps to Make Sure the Seasonal Promotional Program at Your Truckstop Is Great
- NATSO Best Practices in Truckstop Merchandising: Redundant Merchandise [Video]
- Grow Sales at Your Travel Center with an Apparel Program
Customer Service and Experience:
- Six Ways to Improve Your Speed-of-Service at Your Truckstop
- 7 Ways to Know Your Truckstop Customers [Infographic]
- NATSO Best Practices in Truckstop Merchandising: SKU Reduction [Video]
- Uncovering Consumer Trends: Increased Competition for Occasions
- Replace an Unproductive Restaurant in Your Truckstop with One of These 15 Creative Offerings
- Create a Successful Staffing Program to Enhance the Customer Experience at Your Truckstop
- Ten Tips for Scheduling Staff at a Truckstop
- Truckstop Training: Customer Service Tips for Cashiers and Beyond
- Reminder on the Importance of Proper Hiring Techniques
- How To Communicate With Cashiers And Front-Of-House Staff at Your Truckstop
What Will You Get:
- Ideas! Both small and big ideas on how to improve.
- Connections! Connections to other operators who have already accomplished your goals and connections to vendors offering the solutions you need.
- Road map! Your written review will serve as your road map to success. You can pull it out and continue to improve for years.
- Sounding board! You can ask Schulte your questions about how to succeed and know you are drawing on over 30 years of experience as both a truckstop operator and reviewing truckstops.
What Does it Cost?
NATSO’s Truckstop Profit Toolbox costs:
For NATSO members: $1,500 per day, plus expenses
For non-members: $2,700 per day, plus expenses
We recommend two days to allow for the most thorough review. Expense include flight, rental car, hotel and incidentals such as parking.
Contact Quinn at (703) 739-8572 or firstname.lastname@example.org for more information.
What Do Other Operators Have to Say:
"Darren shared wonderful insights with us when he visited. He sees the whole industry, so for somebody of that caliber to come in and tell you what you’re doing right and where you can improve is invaluable. I can’t get out to research 100 different facilities, but he does and can come in and share that expertise with us." – Wendi Powell, Big Boys Truck Stop in Kenly, North Carolina
“Darren’s industry knowledge is amazing. There are things that are outside of our scope of knowledge, and Darren is like an outside expert looking in. It was a very positive learning experience. If other operators are considering a visit with Darren, they shouldn’t think twice. They should do it. He brings such a wealth of knowledge and I can’t see how they wouldn’t benefit. Everyone should get him at their locations. “ – DP Sahni, Acme Truck Stop in Orlando, Florida
References available upon request. Request more information on the program here.